Politica de expediere

This Shipping Policy explains how Veeralia processes and delivers orders placed through our online store.

Shipping Costs

Free Shipping: we offer free shipping on all orders.

Total Delivery Time 

    Delivery Time = Order Processing Time + Order Transit Time

    • Order Processing Time: 1 to 2 business days (Monday to Friday)

    • Order Transit Time: 6 to 12 business days (Monday to Friday)

    • Order Cutoff Time: 8am - 5pm

    • Estimated Delivery Time: 7 to 14 business days

    Shipping Destinations & Timelines

    Country Total Shipping Time
    United States 7-14 business days
    United Kingdom 7-14 business days
    Canada 7-14 business days
    Australia 7-14 business days
    NewZealand 7-14 business days
    EU 7-14 business days


    Carrier Partners

    We work with trusted carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery.

    Shipping Process

    • Tracking: a tracking email is sent once your order ships.

    Lost or Damaged Items

    • Damaged: contact us within 48 hours of delivery.

    • Lost: contact us to initiate a carrier investigation.

    Customs Duties & VAT

    Some countries impose duties and value-added tax on goods imported from China. We take care of covering any such additional taxes levied by your government for delivering the parcel. Customers are not required to pay duties and VAT; they only need to cover the product(s) cost and shipping fees.

    Customs & Regulations

    You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

    Important Information

    Most of the process of international shipping is beyond our Veeralia control, it will be affected by public holidays, destination countries, bad weather, and international couriers. The specific situation is determined by the workflow of the domestic logistics provider in your country/region, but we will do our best to provide the best international shipping experience.

    Possible Reasons for the Order Delay

    • After arrival at the destination airport, local customs inspection.
    • The local post office did not update the information when the last delivery was made.
    • The customer does not fill in the mobile phone number so the delivery information is missing.

    Customer Support

    If you encounter any issues while processing your order, please don't hesitate to get in touch with our customer service team at support@veeralia.com. We're here to assist you with any concerns you may have.

    Friendly Reminder

    • If the package is lost or unrecoverable due to the customer providing an incorrect address, the responsibility for the loss rests with the customer. We will not replace the order or issue a refund.
    • If the package is returned due to the customer's failure to collect it promptly, the customer will be responsible for any associated losses.

    Tracking Your Order

    Once your order has been shipped, you will receive an email notification containing a tracking number. After your order will be fulfilled you can follow the status here https://veeralia.com/apps/trackorder 

    We appreciate your understanding and support. Thank you for shopping at Veeralia!