FAQ
1. How long does shipping take?
We process orders within 1–2 business days. Delivery usually takes 7–14 business days, depending on your location. You’ll receive a tracking number once your order is shipped.
2. Do you offer free shipping?
Yes! We offer FREE shipping on all orders — no minimum purchase required.
3. How can I track my order?
Once your order ships, we’ll email you a tracking link so you can follow your package in real time.
4. What if I receive the wrong size or item?
If your item arrives damaged, incorrect, or doesn’t fit, contact us within 7 days of delivery. We’ll arrange a replacement or solution as quickly as possible.
5. What is your return & refund policy?
We offer a hassle-free return policy. If you're not satisfied, you can request a return within 14 days of receiving your order.
Refunds are processed once the item is returned and inspected.
6. Do I need to pay for return shipping?
In most cases, customers are responsible for return shipping costs unless the item is defective or incorrect.
7. What payment methods do you accept?
We accept all major payment methods including:
- Credit/Debit Cards
- Secure checkout options
All transactions are 100% secure and encrypted.
8. Are your products true to size?
Yes, but we recommend checking our size chart before ordering to ensure the perfect fit.
9. Can I cancel or change my order?
You can cancel or modify your order within 2 hours of placing it. After that, your order may already be in processing.
10. Why are your prices discounted?
We work directly with manufacturers to cut out middlemen — allowing us to offer high-quality fashion at up to 60% OFF.
11. Will I receive the exact product shown?
We strive to match product images as closely as possible. However, slight variations in color or material may occur due to lighting and production differences.
12. How can I contact support?
You can reach us anytime at:
📧 support@veeralia.com
We typically respond within 24 hours